Privacy Policy & Terms of Service

Privacy Policy

Here at Ceadogán Rugmakers we are committed to protecting your privacy. We only use the information we collect from you to process your order efficiently and we will never make your details available to any third party without your prior consent.

From time to time we may like to keep you informed of any exciting offers at www.ceadogan.ie – but we will not do this unless you have given us prior permission to do so.

To process your order we need to know your name, email address, delivery address credit or debit card number and the cards expiry date. As an additional precaution we also ask for your card security number (the last 3 digits on the signature strip on the back of the card). We will also ask for you telephone number so we can contact you if there is a problem with your order. We use the latest technology to ensure that all your personal and credits card details remain completely safe and confidential. We never store any credit card details or any other payment details.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a Cookie which would be stored on your computer. Cookies are pieces of data that are sent from websites to your browser, which may then store them on your computer You can usually modify your browser to prevent this happening. Cookies cannot gather or store personal information. To shop for rugs online at www.ceadogan.ie you need to have cookies enabled on your browser.

If at any time we change our privacy policy we will update the information immediately so that you are always aware of what information we collect, how we use it and under what circumstances we may disclose it.

Terms & Conditions

Ceadogán Rugmakers, Barrystown, Wellingtonbridge, County Wexford, Ireland.

Products

As the product is handmade from start to finish, measurements given are a guide only and they may vary slightly . All our prices are inclusive of VAT and delivery to Ireland and the UK.

Making a Purchase

Making a purchase could not be simpler. Just browse our online store, and add any items that you wish to buy into the shopping cart by clicking on the icon next to the size of rug you wish to buy. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept nearly all major credit cards with the exception of American Express. You may also pay using PayPal. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

Pick up from our showroom is permitted; the prices on our website reflect online orders only. You may collect the items from our showroom and negate handling and postage charges however you need to complete and pay for the order online. Once you have placed an order you will be notified by email when your order is ready for collection. You must have received a collection status email from us informing you that your order is ready for collection; otherwise the prices for the items you have selected (and / or) paid for are those that are in effect at the showroom, at the time of your visit / purchase.

Delivery Schedule

The Buyer has the right to cancel the order within seven days of order confirmation, or seven days of receipt of the goods (whichever is the longer) EXCEPT where the goods have been made to the consumer’s specifications. When a Consumer cancels an order under “EU Directive on Consumer Rights” the Products must be returned to Ceadogán Rugmakers as outlined in Section title “Returns Policy” of these Terms & Conditions. Then Ceadogán Rugmakers will issue a full refund to the Buyer of the price paid for the Products. Delivery charges will not be refunded after Delivery unless agreed by Ceadogán Rugmakers.

When an order is placed by the Buyer and a deposit has been received by Ceadogán Rugmakers, this is confirmation of an order. Most products offered by Ceadogán Rugmakers are made specifically for the Buyer’s order. In those cases when rugs are made to order or are bespoke a lead time between accepting the order and offering a delivery date for the goods will occur whilst the manufacturing process is scheduled and executed. Usually this delay is between 6 – 12 weeks, but it can vary depending on many factors such as general demand levels and availability of product components.

Ceadogán Rugmakers shall not be liable for any delay in delivery howsoever caused. Delivery charges are included in all orders to Ireland and UK. Aditional delivery charges will apply otherwise. The Buyer should check with Ceadogán Rugmakers before placing an order if in doubt. Ceadogán Rugmakers will endeavour to advise the Buyer of any such charges before an order is accepted.

Where the product ordered is held in stock we will deliver your order right away. We will normally send your order to you within seven business days. Our working hours are Monday to Friday 9am to 5pm, excluding any Bank or National Holidays. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to Ceadogán Rugmakers. If you require re- delivery, Ceadogán Rugmakers reserve the right to charge additional shipping costs.

Back Orders

If your item is not in stock, we will make to order.

Tax Charges

All of our quoted prices are inclusive of VAT at the prevailing rate. However adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted. No credit card details are stored on our website or database. Payments are processed by PayPal or Stripe.

Delivery & Returns

We offer FREE Delivery throughout the island of Ireland and the UK.

All our rugs are sent via a professional courier service and need to be signed for, we can send to work addresses or we can ask the courier to leave in a safe place but this invalidates the transit insurance.

Please make sure goods are in good condition and not damaged before signing for them. Once signed for you are releasing the courier from any transit insurance. If there are any signs of damage please do not sign for the item/s and contact us.

Returns Policy

Faulty Goods Damaged or faulty Goods will be replaced, repaired or refunded. Please note that the courier will ask you to sign for the goods on delivery. If you have not been given an opportunity to examine the goods, please sign for them ‘unexamined’. If you notice that the outer packaging is damaged, then please sign the delivery paperwork as ‘package damaged’ or if you so wish refuse the delivery

Once notified of damages or faults we will arrange for our courier to collect your purchase and a replacement or full refund will be issued once the rug has been received and inspected.

Custom made products will be non-returnable and cannot be cancelled once the order has been confirmed. Please ensure that the measurements and colour-ways are correct.

All these conditions are in full accordance with the EU Directive on Consumer Rights. (For more information visit http://www.irishstatutebook.ie/eli/2013/si/484/made/en/print). Please note if you purchase in store the goods purchased are not subject to the consumer protection (distance selling) regulations within the EU Directive on Consumer Rights.

Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on Wool and Silk rugs and should be taken into consideration when choosing a suitable rug for your home.

Note: While it is rare, all cut-pile wool rugs and carpets can be susceptible to a natural phenomenon called “reverse twist”, also known as “water marking”. Ceadogán Rugmakers will not accept responsibility if this should occur.

Note: Whilst every effort is made to accurately reproduce images of our products, different monitor settings can have an effect on the appearance of colours. Buyers are advised to be aware of this.